Implementing Training for Effective Management of Sustainable Tourism Development

UNDP Armenia: Shaping its future to be a unique sustainable destination, building capacities in effective tourism planning and managing

Expert Team at TrainingAid

Rural Wonders UNDP Armenia — *Photo: Integrated Rural Tourism Development Event: Discovering rural wonders at their best and delivering them to the world.*

TrainingAid provided technical support to develop, manage and deliver a tailored online courses in 2018 and 2019, covering the Project Management for Sustainable Development (PM4SD) methodology and sustainable tourism management best practices. The courses were attended by project managers and officers from across Armenia, working for the UNDP Armenia's Integrated Rural Tourism Development Project, with the long-term objectives of creating sustainable income-generating opportunities to reduce rural poverty, and to empower community members to achieve sustainable development.

AREA Project Management for Sustainable Development

CLIENT UNDP Armenia

WHERE Armenia, Online

WHEN 2018 - 2019

The Task

To provide tourism and development professionals from across Armenia with training tools to build a common vision and an action plan for sustainable tourism development at the destination level.

The Solution

To develop a 3-week-long custom training program that can be taught online on the TrainingAid learning platform. Training participants can access course content, as well as other resources, templates, videos at anytime during the training program period. Course onboarding and ongoing support should be provided to create a smooth learning experience.

Delivered by Jlag (PM4SD Accredited Training Organisation) and TrainingAid for UNDP Armenia, this blended training program provides the opportunities for participants to apply best practices in their own project context, helping improve various local and regional projects supporting sustainable tourism development and destination management.

The Implementation

TrainingAid implemented the course design and guaranteed a smooth learning process on the TrainingAid learning platform. The blended training program, which was then delivered by Jlag (PM4SD Accredited Training Organisation) and TrainingAid for UNDP Armenia, provided the opportunities for participants to apply best practices in their own project context, helping improve various local and regional projects supporting sustainable tourism development and destination management.

Tourism and development professionals from across Armenia have joined the training and successfully completed the online training course and the onsite face-to-face training session that took place in Yerevan (December 20-21, 2018), completing their training and preparing them for the PM4SD-Foundation certification, accredited by APMG International.

“Tourism provides important opportunities for Armenia, and in particular for rural communities and undiscovered destinations, but we need to ensure tourism growth is sustainable. That’s why it’s critical to focus on training and capacity building. With many of our project managers and planners becoming PM4SD certified, we are able to create a pool of experts who will be able to deliver tangible and lasting benefits through our tourism projects.”

- Arman Valesyan, Project Coordinator, UNDP Armenia Integrated Rural Tourism Development (IRTD) Project

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